Who we are
Arkleston Piping is a UK wide live entertainment booking agency. Our offices is located at:
59 Gleniffer Road
Tel: 07931 355 164
Our website address is: https://arklestonpiping.co.uk
What personal data we collect and why we collect it
We collect the following information:
- Name (and business name if applicable)
- Contact information including address, phone, email and IP address
- Demographic information such as postcode, event address
- Other information relevant to your enquiry
How do we collect information from you?
We obtain information about you when you use our website, submit an enquiry via the website, phone or email.
What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service and in particular, for the following reasons:
- Internal record keeping
- Your event details and personal information will be passed to the performer(s) you have booked so that the performer may contact you regarding your event
- We may use the information you provide to improve our products and services
- We may periodically send promotional emails about artists or services which we think you may find interesting using the email address you have provided but only if you have made an enquiry with us
- From time to time, we may use your information to contact you for market research purposes via email or phone
- We may use the information you provide to customise the website and provide a better user experience
How long do we keep your information?
We will hold your personal information on our systems for as long as it is necessary to complete the booking you have made with us. When you have entered into a contract with us, we will hold your data securely for 6 years to help support our financial reporting requirements.
Who has access to your information?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We use a third-party email system, MailChimp, to deliver email from Arkleston Piping. This includes both transactional and marketing emails. We gather information regarding delivery success rates and open rates to ensure our customers are receiving our emails and to help us improve our marketing.
Links to other websites
Controlling your personal information
If you would like to remove your personal details from our website, please contact firstname.lastname@example.org.
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