Privacy Policy

This privacy policy applies between you, the User of this Website and Arkleston Piping, the owner and provider of this Website. Arkleston Piping takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at:

Please read this privacy policy carefully.

Definitions and interpretation:

In this privacy policy, the following definitions are used:

Collectively all information that you submit to Arkleston Piping via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation for as long as the GDPR is effective in the uk;

the General Data Protection Regulation (EU) 2016/679;

Arkleston Piping, we or us
Arkleston Piping of 59 Gleniffer Road, Renfrew, PA4 0RD;

UK and EU Cookie Law
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you
Any third party that access the Website and is not either (i) employed by Arkleston Piping and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Arkleston Piping and accessing the Website in connection with the provision of such services; and

The website that you are currently using,, and any sub-domain of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • “including” is understood to mean “including without limitation”;
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy

Who we are

Arkleston Piping is a UK wide live entertainment booking agency. Our offices is located at:

Arkleston Piping
59 Gleniffer Road

Tel: 07931 355 164


Our website address is:

Scope of this privacy policy

This privacy policy applies only to the actions of Arkleston Piping and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For the purposes of the applicable Data Protection Laws, Arkleston Piping is the “data controller”. This means that Arkleston Piping determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

  1. name;
  2. contact Information such as email address and telephone numbers;
  3. demographic information such as postcode preferences and interests;
  4. IP address (automatically collected);
  5. operating system (automatically collected);
  6. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

in each case, in accordance with this privacy policy.

How we collect data

We collect Data in the following ways:

  1. data is given to us by you;
  2. data is received from other sources; and
  3. data is collected automatically

Data that is given to us by you

Arkleston Piping will collect your Data in a number of ways, for example:

  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you elect to receive marketing communications from us;
  3. when you use our services;

in each case, in accordance with this privacy policy.

Data that is received from third parties

Arkleston Piping will receive Data about you from the following third parties:

  1. Google Analytics;

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below titled “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. internal record keeping;
  2. improvement of our products and services;
  3. transmission by email of marketing materials that may be of interest to you;
  4. to contact you with information on your event and booking information, as well as to update you on changes to your booking as necessary;
  5. your event details and personal information will be passed to the performer(s) you have booked so that the performer may contact you regarding your event;
  6. we may periodically send promotional emails about artists or services which we think you may find interesting using the email address you have provided but only if you have made an enquiry with us;
  7. from time to time, we may use your information to contact you for market research purposes via email or phone
  8. we may use the information you provide to customise the website and provide a better user experience;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisified with this, you have the right to object in certain circumstances (see section titled “Your rights” below).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We use a third-party email system, MailChimp, to deliver email from Arkleston Piping. This includes both transactional and marketing emails. We gather information regarding delivery success rates and open rates to ensure our customers are receiving our emails and to help us improve our marketing. You can view MailChimp’s privacy policy here and Cookie policy here.

Marketing and consent

If you sign-up to our email newsletter, you agree to receiving marketing material fromus from time to time, with your consent, via an opt-in:

  1. for marketing purposes, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting, for example, checking a tick box that we’ll provide;
  2. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section titled “Your rights” below.

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

  1. our employees, agents and/or professional advisors – to process requirements and event information;
  2. our musicians – to process requirements and event information and to provide direct contact with you on the day of your event, or to contact you prior to your event to ascertain your requirements for the event;

in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

  • we store your Data on secure servers or in secure paper files

Technical and organgisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address:

If you want detailed information on protecting your information, computers and devices against fraud, identity theft, viruses and many other problems, please visit Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

We will hold your personal information on our systems for as long as it is necessary to complete the booking you have made with us. When you have entered into a contract with us, we will hold your data securely for 6 years to help support our financial reporting requirements.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Links to other websites

This Website may provide links to other websites such as in our resources section or on other pages of our Website. Arkleston Piping in no way endorses these websites, nor has any control over their content and is not responsible for their content, data policies or any other information gathering processes. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Arkleston Piping may, from time to time, expand or reduce our business and this may involve the sale and/or transfer of control of all or part of Arkleston Piping. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies Policy

This Website may place and access certain Cookies on your computer. Arkleston Piping uses Cookies to improve your experience of using the Website and to improve our range of services. Arkleston Piping has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Arkleston Piping to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however, certain features of the Website may not function fully or as intended.


If you leave a comment on our Website you may opt-in to saving your name, email address and website in Cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These Cookies will last for one year.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

This website may place the following Cookies:

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).​


Type of Cookie Purpose
Google Analytics/Performance Cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Akismet We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Really Simple SSL Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Changes to this privacy policy

Arkleston Piping reserves the right to change this privacy policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately available on the Website and your are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Arkleston Piping by email at